Visual Voyages

Return and Refund Policy

Introduction

Thank you for choosing Visual Voyage Creations. We strive to provide the highest quality creative and digital marketing services, along with our digital products. This Return and Refund Policy outlines the terms and conditions governing the return and refund process for our services and digital products.

Services Return and Refund Policy

1. Service Satisfaction Guarantee

We are committed to delivering excellent service to our clients. If you are not satisfied with our services, please contact us within 30 days of the service delivery date. We will work with you to address your concerns and determine an appropriate resolution, which may include a revision of the delivered service or, in certain cases, a refund.

2. Eligibility for Refunds

Refunds for services are granted under the following conditions:

  • The service provided does not match the agreed-upon scope or quality.
  • There has been a significant delay in the delivery of the service without prior communication.
  • The client has made a genuine attempt to resolve any issues directly with us but remains dissatisfied.

3. Refund Process for Services

To request a refund for a service, please follow these steps:

  1. Contact our customer support team at [email protected] with your order details and a description of the issue.
  2. Our team will review your request and may ask for additional information or documentation.
  3. If your request is approved, a refund will be issued to the original payment method within 14 business days.

Digital Products Return and Refund Policy

1. Digital Products

Our digital products include, but are not limited to, e-books, templates, graphics, and software. Due to the nature of digital products, all sales are final once the product has been downloaded or accessed.

2. Eligibility for Refunds

Refunds for digital products are granted under the following conditions:

  • The digital product is defective or corrupted.
  • The digital product does not match the description or specifications provided at the time of purchase.
  • The client has not downloaded or accessed the digital product.

3. Refund Process for Digital Products

To request a refund for a digital product, please follow these steps:

  1. Contact our customer support team at [email protected] with your order details and a description of the issue.
  2. Our team will review your request and may ask for additional information or documentation.
  3. If your request is approved, a refund will be issued to the original payment method within 14 business days.

General Conditions

1. Non-Refundable Items

The following items are non-refundable:

  • Services that have been fully rendered and approved by the client.
  • Digital products that have been downloaded or accessed, unless they are defective or do not match the provided description.

2. Communication

We prioritize open communication with our clients. If you have any questions or concerns about our return and refund policy, please contact us at [email protected]. We are here to assist you.

3. Policy Changes

Visual Voyage Creations reserves the right to modify or update this Return and Refund Policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly.

Contact Information

If you have any questions about this Return and Refund Policy, please email us: [email protected]